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Send a message
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Before you write
Where is my order?
Your dispatch email has a Royal Mail tracking link. UK parcels usually arrive the next working day. If yours has not arrived 5 working days after dispatch, write to us and we will chase it.
Is my lot genuine?
Type the lot number into the lot register. If it is ours, its certificate opens.
Something arrived damaged
Send a photo with your order number. We replace it at no cost.